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Managing Orders

The “Orders” "Orders" tab enables you to see all of the information about all the purchases from your store. All of your store’s store's transactions are available there, organized by date (by default, from latest to oldest).

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You can filter the results and easily find the orders you’re you're looking for by using the fields above. For instance, to identify Mr Duran’s . Durand's orders, type Durand into the “Customer” "Customer" field and then click “Filter”"Filter".

Viewing Order Details

In order to process the orders you receive, you have to view the information they contain.
Click on the line containing the order, or click on the button to the right of the order.

The order detail sheet will resemble the following screenshot:fills a full page.

This summary of the order gives you access to:

• The status and history of the order.
• The carrier information, total weight of order, carrier chosen by customer.
• The method of payment that was used, the cost of the products, and the transportation costs.
• Various details on the ordered products.

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Sending a message to your customer

In the “New Message” "New Message" section, at the bottom of the page, you can send a message to your customer to give him information concerning the order, a delay, a surprise, or keep him informed on offers and specials. This is a key to good business.

• You can send a message by writing it in the message box.
• Pre-written message can be saved and used multiple times, saving you the hassle of writing them over and over again. If you would like to send one of these messages, select it from the drop-down menu. You can further add details to the pre-written message if needed

In both of these cases, once your message is ready, click “Send”"Send". Your customer will receive your
message in their inbox (the one indicated in their account).

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Each time an order from your store is validated, an invoice is sent out to the customer. If there are no problems, the order status will read “OK” or “Payment "OK" or "Payment accepted.” " You can download it directly from the order summary, by clicking the "Invoice" section on the top right part.

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If you want to print several invoices at the same time, head to the sub-tab “Invoices” "Invoices" under the
“Orders” "Orders" tab. You will see this interfaceA specific interface appears.

In order to print several invoices, write in the wanted dates in the “From” and “To” "From" and "To" fields in the “Print "Print PDF invoices” invoices" section Create PDFs by clicking on “Generate "Generate PDF file.”"

In the second section “Invoice Options”"Invoice Options", you can choose whether or not the invoices must be printed as soon as the order is made, as well as the Invoice Prefix and the invoice number you want listed on the printed version of the invoice. This feature can help you simplify the management of your account.

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Merchandise Returns

Under the “Merchandise Returns” "Merchandise Returns" tab, you have the possibility of allowing customers to send products back to you.

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Once the form is complete, the customer clicks on “Make "Make a RMA slip”slip", and the request is sent to you.

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Below the "Products" table, do the following:

• Check the item(s) returned.
• Check the box “Re"Re-stock Products” Products" if you wish to put the product back in your stock.
• Check the box “Generate "Generate a Credit Slip.”"
• To make a customer happy after committing an error in their order, consider giving him a voucher by checking the box next to “Generate "Generate a Voucher.”"
• You can also reimburse his shipping costs by clicking next to “Include "Include Shipping.”"

Once you have selected all the options you want, confirm by clicking on “Refund "Refund Products.”"

The credit slip is now created and available in the order details...

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Your customer will see the slip in his user account space:.

If you have created a voucher, they will see it in the “My vouchers” "My vouchers" section of their account. If they click on it, it should look something like this:

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Basically, your customers can send you messages about their orders through the “My Orders” "My Orders" section of their user accounts. They select the order they want to write about, and then fill out the following form:.

Once the message has been sent by the customer, it will appear directly under the “Customer Messages” "Customer Messages" sub-tab, in the “Orders” "Orders" tab.

Clicking on the message's row takes you to the order that the it concerns. You can see the message from this point in the bottom left of the page: it is highlighted in yellow.

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Take a moment to send a message back to your customer! You can do this by clicking on the “New message” "New message" section, which can be found right above, and which we have already discussed.

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Having different order statuses lets you easily manage your customers. These different statuses are visible and editable in the “Order Statuses” "Order Statuses" tab.

You can of course create a new status with the “Add New” "Add New" button. Fill out the following form, and save it.

The color will be used to underline order statuses and will be written, like the previously seen color attributes, in HTML code.

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Pre-written messages

When you have to send a message to your customers using the PrestaShop administrative interface, you
can choose to save this messages in order to send them out again to other customers with similar
questions, comments, or concerns.

To do this, go to the “Order Messages” "Order Messages" sub-tab under the “Orders” "Orders" tab. One default message is already saved: "Delay". To add others, click on the “Add New” "Add New" button. You can also edit the default message.

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• In the "Name" field, give your message a descriptive name so that you can easily find it again later.
• In the "Message" field, write out the content that you wish to send to your customers.

Once done, click on “Save”"Save".

You can create as many messages as you want.

You can send these messages by going directly into a customer’s customer's order:

• Select the pre-written message.
• Edit it if you need to.
• Click send"Send."

Your customer will receive the message on their account's email.