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You can create new tabs for other functions in your store. On the first page, you will see a list of all the tabs in your Back Office.
Moving tabs and sub-tabs
At the bottom of the page, you will find a tool to help you customize the tabs' positions.
You have access to both tabs and sub-tabs. They are placed according to their order and position in the current tab system. You can change a sub-tab's parent tab by editing it and using the "Parent" drop-down menu.
Click the arrowns in order to change a tab or sub-tab position.
Creating a New Tab
Click on “Add New” to write create a new tab.
Define a name, as well as a database table. and give it a class. You can assign it an graphic icon.
Choose which existing tab is connected to this tab before saving it. If you choose "Home", then this will be a top-level tab. If you choose "None", you won't be able to reach the tab.
Contacts
To facilitate communication with your clients, you can create multiple contact accounts. For example: customer service, technical support, sales department, etc. This feature allows your customers to directly contact the right person according to his needs. To contact the appropriate division of your store, the customer clicks on the "contact" icon which is at the top of the page, or on the link "Contact Us" at the bottom of the page. He then arrives at the form below.
He is then asked to choose the service he wishes to contact, to indicate his email address and then complete the message. He can indicate which is the order he wants to discuss, and even the product from that order.
In order for the message to be redirected to the intended recipient, you must configure the contacts in your shop.
By clicking on the "Contacts" sub-tab, you access the contact list already created.
You can edit a couple options at the bottom of the page: whether the customer can attach a file to his message (this can be useful in the cas of bugs), and the default message (keep it simple, so that it can adapt to many situations).
To create a new contact, or edit an existing one, go to the “Contacts” sub-tab under the “Employees” tab.
- Add a title/name for this contact.
- Indicate its e-mail address (it can be the same as another contact).
- Indicate if the e-mail is to be saved in the "Customer Service" tab (see below).
- Give a description. Make it short, as it is displayed to the customer in the contact form.
Customer Service
PrestaShop enables you to centralize all the customers' request within its confines. This helps you keep track of which threads needs answering, rather than having to check with all the recipients of the mail to check if someone did answer it – provided the contact used has its "Save in Customer Service?" option set to "Yes", otherwise the message is simply sent to the contact's e-mail address.
Each contacts has its own section, where you can quickly see if a there are new messages.
Handling Customer Service Messages
Each message is to be handled through a complete interface.
- You can forward the request to another shop employee, who will receive a notification.
- You can find the details from the request: name or customer, complete order, and finally the message itself. Clikc "Reply to this message" in order to start the discussion.
- You can manage the request's status using the 4 buttons on the right: keep it unanswered, mark it as handled, and two "pending" statuses, for internal use.