The "Contact us" page on your store displays a contact form to get in touch with you. According to your customers' needs, their messages can be sent to different services so that the right person will handle the requests.

You can create multiple contact accounts to better dispatch their requests. For example: customer service, technical support, sales department, etc. 

On the "Contacts" page, you can access the existing list of contacts. In order for the message to be redirected to the intended recipient, you must configure the contacts in your shop.

Creating a new contact

Click the "Add new contact" button to access the contact creation form:

How the customer can contact you

To contact the appropriate team of employees from your shop's front office, the customer clicks either on the "Contact us" link at the top of the page, or one at the bottom of the page. The contact form appears.

The customer is then asked to choose the service to contact, enter the e-mail address and then complete the message. A drop-down menu makes it possible to choose which order is being discussed, and even which product from that order.


The module "Contact Information" also allows you to display your contact details in the footer and the "Contact Us" page on your shop. Your contact details are managed in the "Stores" page.