Managing Shipping

The shipping method of your package is a key element to the management and success of your store. To configure your shipping, head to the “Shipping” tab of your Back Office.

Right from the Shipping page, you can set some first options.

The fees section enables you too see the shipping for each of the carriers added to your store.


You must have carriers added to your store – that is, a clear indicator of who will deliver the product. It might be just yourself or your shop (for instance if you are selling downloadable files, or work locally), but as soon as you are actually send packages using stamps and a 3rd-party delivery service (be it your country's national postal service), or FedEx, UPS and such, then you must have their details added to your store's database. This will enable you and your customers to better choose which carrier to use, based on their ranges, fees and such.

By default, you only have one carrier in your database: your own store. It's up to you to add new carriers depending on which ones you have access to.

We are going to create a sample carrier, from A to Z.

Note: A lot of the details asked by PrestaShop's forms should be provided by your carriers once you have a contract with them. Check with them in order to make sure everything is set right.

Creating a New Carrier

Click on the “Carrier” sub-tab. You will see the form below.

Let’s examine all of the information you need to enter:

Here is an example of out-of-range behavior: Let's say you have set up a weight range from 0 to 10 lbs. Your customer wants to place an order that is 15 lbs, and no behavior has been configured. By choosing “Apply the cost of the highest defined range”, PrestaShop will apply the price conditions that you have set up for orders from 5-10 lbs If you choose “Deactivate the carrier”, then this carrier will not be offered to the customer in this case.


By "states", PrestaShop calls administrative divisions of a country. In the United-States, they are called "states"; in Italy, it's "province" (singular: "provincia"); in France, it's "départements" (departments); in the United-Kingdom, it's "counties".

Have states properly defined in your database helps with the carriers