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You can get many PDF documents from an out of the order page. When available, they are listed in the "Documents" section of the page.
By default, you can download the order itself as a PDF, by clicking on the "Print order" button on right.
You can get an invoice for the order by clicking on the "Generate invoice" button from the "Documents" section. Once generated, the "View invoice" below the top-bar gets activated.
When you put the order in the "Delivered" state, a delivery slip PDF is generated, which you can then download from the "Documents" section.
Shipping
The shipping details of the current order can be partly edited. More specifically, you can change the tracking number: in the "Shipping" section, click on the "Edit" icon in the "Tracking number" column, and enter the new number.
Shipping Address
The "Shipping address" section enables you to edit the destination address of the package your team is about to send. You can either choose the drop-down menu to choose another of the addresses that the customers has already registered on your shop, or you can use the "Edit" icon to edit the currently chosen address.
If you need to send the package to an address that is not already registered in PrestaShop, you must first create it. To do this, go to the "Customers" tab, open the "Addresses" page, and click in the "Add new" button. Do not forget to put the correct e-mail of the customer, as this is the way PrestaShop will know to associate that new address with your existing customer! Once done, go back to the order's page, and change the address using the drop-down menu.
Note that a small "G" icon enables you to visualize the destination of the package on Google Maps.
Invoice Address
The "Invoice address" section enables you to edit the payment address of the order. Just as for the shipping address, you can either choose the drop-down menu to choose another of the addresses that the customers has already registered on your shop, or you can use the "Edit" icon to edit the currently chosen address.
If you need the payment to be tied to an address that is not already registered in PrestaShop, you must first create it. To do this, go to the "Customers" tab, open the "Addresses" page, and click in the "Add new" button. Do not forget to put the correct e-mail of the customer, as this is the way PrestaShop will know to associate that new address with your existing customer! Once done, go back to the order's page, and change the address using the drop-down menu.
Discount
In the "Products" section, at the bottom of the products listing, you can find an empty table with a "Add new discount". This create a simple discount, not as advanced as the vouchers/cart rules system. Clicking it will open a new form, with the following items:
- Name. Give the discount a short name. This will be public to the customer.
- Type. Choose the discount type: "percent", "amount" or "free shipping".
- Value. For the "percent" or "amount" types, set the value of the discount.
- Invoice. Select to which invoice from this order this discount should be applied. When there are more than one invoice, you can check the box to apply the discount to all the invoices.
The discount will be applied to the total before shipping.
Sending a message to your customer
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Each time an order from your store shop is validated, an invoice is sent out to the customer. If there are no problems, the order status will read "OK" or "Payment accepted." You can download it directly the invoices for a single order from the order summary by clicking the "Invoice" section in the top right-hand corner of the page.
The customer will be able to access the invoice by going to his account.
Printing Invoices
If you want to print several invoices at the same time, head to the sub-tab "Invoices" under the "Orders" tab. The invoice interface will appear.
's page. The "Invoices" page under the "Orders" tab enables you to download a selection of invoices from past orders in PDF format, all at the same time (in the same PDF file).
You can print a PDF of several invoices depending on two many criteria:
In order to print several invoices, fill in the date range in the "From" and "To" fields in the "Print PDF invoices" section and create PDFs by clicking on "Generate PDF file by date"."
In the second section "Invoice Options", you can choose whether or not invoices should be printed as soon as the order is made, as well as the Invoice Prefix and the invoice number you want listed on the printed version of the invoice. This feature can help you simplify the management of your account.
When your customers ask for their invoices, you can redirect them to the Order History section of their user accounts, which keeps all of their invoices available for them.
Delivery Slips
Printing a delivery slip is exactly like printing an invoice. Select the dates, as well as the options you would like, and then confirm them to create your documents.
Merchandise Returns
Under the "Merchandise Returns" tab, you have the possibility of allowing customers to send products back to you.
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- Click on the name of the return to see more details.
- Change the status to continue with the return process.
Delivery Slips
Printing a delivery slip is exactly like printing an invoice. Select the dates, as well as the options you would like, and then confirm them to create your documents.
Create a Credit Slip
Once a package has been returned, you must create a credit slip.
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