- Re-stock products. When checked, PrestaShop will consider that the returned product as available for sale again, and will therefore increase the stock for this product.
- Generate a credit slip. When checked, you will create a credit slip will be created for the selected items. A credit slip is an acknowledgment from your shop that merchandise has been returned and that a refund has been issued. The customer can then use it as a discount for his or her next purchase.
- Generate a voucher. When checkchecked, you will create a credit slip a voucher will be created for the amount of the selected items. A voucher takes the form of a discount code that the use customer can enter during the checkout process. You can edit the customer's voucher by viewing the customer's page: from the current order's page, click on the link under the customer's name in the "Customer information" section; once in the customer's page, reach the "Vouchers" section. You can edit each voucher by clicking on the "Edit" icon.
Vouchers have a new name in PrestaShopIn PrestaShop 1.5, vouchers are part of a new kind of discount feature: "cart rules". They can be created and edited from the "Cart Rules" page, under the "Price rules" tab. The cart rules creation process in the next chapter, "Price rules".
A credit slip
is first and foremost a written proof that a product has been returned, and that the user can use it as a voucher.
A voucher is a discount code which doesn't not have to be tied to a merchandise return or a refund, and which can take many more forms than a simple credit slip:
A cart rule is basically an advanced version of a voucher: in addition to what a voucher could do in PrestaShop 1.4, the cart rules system introduced in PrestaShop 1.5 enables you to:
Partial refund is to be used when you need to refund only part of the order and not the whole order, either because the customer return of returned the ordered product, or simply as a sign of goodwill for a damaged product that the customer chose to keep anyway.