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- Re-stock products. When checked, PrestaShop will consider that the returned product as available for sale again, and will therefore increase the stock for this product.
- Generate a credit slip. When checked, you will create a credit slip for the selected items
- Generate a voucher. When check, you will create a credit slip for the amount of the selected items. A voucher takes the form of a discount code that the use can enter during the checkout process. You can edit the customer's voucher by viewing the customer's page: from the current order's page, click on the link under the customer's name in the "Customer information" section; once in the customer's page, reach the "Vouchers" section. You can edit each voucher by clicking on the "Edit" icon.
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Vouchers have a new name in PrestaShop: "cart rules". They can be created and edited from the "Cart Rules" page, under the "Price rules" tab. |
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Difference between a voucher and a credit slip. |
Partial refund is to be used when you need to refund only part of the order and not the whole order, either because the customer return of the ordered product, or simply as a sign of goodwill for a damaged product that the customer chose to keep anyway.
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