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Define a name, and give it a class. You can assign it an a graphic icon.
Choose which existing tab is connected to this tab before saving it. If you choose "Home", then this will be a top-level tab. If you choose "None", you won't be able to reach the tab.
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PrestaShop enables you to centralize all the customers' request within its confines. This helps you keep track of which threads needs answering, rather than having to check with all the recipients of the mail to check if someone did answer it – provided the contact used has its "Save in Customer Service?" option set to "Yes", otherwise the message is simply sent to the contact's e-mail address.
Each contacts contact has its own section, where you can quickly see if a there are new messages.
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