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Dyskusja na żywo może doprowadzić nawet do wprowadzenia nowych usług (takich jak pomoc czy wsparcie online). 

Targeting customers

Targetowanie klientów

Aby każda z twoich wiadomości miała wpływ, musisz wiedzieć do jakiego rodzaju klientów jest ona adresowana.

In order for each of your messages to have an impact, you must know which type of customers you are addressing.
Knowing your audience is essential to choose the right tools and convince each target audience.
Restricting the scope of your communication to a group of customers is the best solution if you want to provide more appropriate offers.
Personal information about customers allows you to better define the profile of the typical customer, and tailor promotions on your website according to various criteria.