Child pages
  • Order Messages

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To do this, go to the "Order Messages" page under the "Orders" menu. One default message is already saved: "Delay".

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Creating a new message

To add othersother message, click on the "Add New" button. You can also edit the default message.

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The form goes to the essentials:


You can create as many messages as needed.

Sending a message to a customer

Once you pre-written messages are all set, you can send them by going directly into a customer's order:

  1. Select the pre-written message.
  2. Edit it if needed, in order to tailor it to the order or the customer.
  3. Enable the "Display to customer?" option.
  4. Click "Send message".

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Your customer will receive the message on the email address associated with this account. To follow-up on the conversion, go to "Customer Support" page, in the "Customers" menu.