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We will now assign permissions to this new profile. To do this click the sub tab "Permissions". A drop-down menu appears; by default, it displays rights for the Administrator profilprofile... which cannot be changed, so you have to choose the profile you just created in the menu.
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You have access to both tabs and sub-tabs. They are placed according to their order and position in the current tab system. You can change a sub-tab's parent tab by editing it and using the "Parent" drop-down menu.
Click the arrowns arrows in order to change a tab or sub-tab position.
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- You can forward the request to another shop employee, who will receive a notification.
- You can find the details from the request: name or customer, complete order, and finally the message itself. Clikc Click "Reply to this message" in order to start the discussion (the form will display your default message, as set in the "Contacts" sub-tab).
- You can manage the request's status using the 4 buttons on the right: keep it unanswered, mark it as handled, and two "pending" statuses, for internal use.