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At the top of the page are the "Add a product" and "Cancel products", which trigger two actions upon clicking:
- scroll Scroll down the page to the "Products" section.
- add Add fields to the product sheet.
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When adding a product, the products table gets a row added with a handful of fields. The first text field is actually a small search engine: type the first letters of a product to see a list of corresponding products. Select the one you want to add, and the grayed-out field of the row become becomes available.
If the product has combinations, you can select it in a drop-down list that appears below the name: the unit price update accordingly.
Set the quantity of products, and then click the "Add product" button: the product is added
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You can edit the quantity of many product products at the same time.
If a product's quantity reaches 0, it is removed from the order altogether.
You cannot remove more than the quantity of product.
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The first drop-down list in the order page enables you to change its status. You can choose between the following statusstatuses:
- Awaiting bank wire payment
- Awaiting cheque payment
- Awaiting PayPal payment
- Canceled
- Delivered
- On backorder
- Payment accepted
- Payment error
- Payment remotely accepted
- Preparation in progress
- Refund
- Shipped
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Return products is to be used when the customer returns products: once the returned product has been received, you can mark it as returned directly in the order form. Click the "Return products" and a new column will appear, title "Return". Check the box the the involved products, set the number of items that were return, and click the "Return products" at the bottom of the table.
Note that this will only work if you have enabled merchandise return for your shop! To enable merchandise return, go to the "Merchandise Returns" page under the "Orders" tab, and in the "Merchandise return (RMA) options" section, choose "Yes" for the "Enable returns" option, and save. This will apply to all products and all orders.
Three options are available when set a product as returned, below the table:
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A credit slip is first and foremost a written proof that a product has been returned. Most of the time, the user can use it as a voucher. A voucher is a discount code which does not have to be tied to a merchandise return or a refund, and which can take many more forms than a simple credit slip:
You can apply a voucher to all customers, or a group of customers, or a single customer; you can set its expiration date; A cart rule is basically an advanced version of a voucher: in addition to what a voucher could do in PrestaShop 1.4, the cart rules system introduced in PrestaShop 1.5 enables you to:
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In the "Products" section, at the bottom of the products listing, you can find an empty table with a an "Add new discount". This create creates a simple discount, not as advanced as the vouchers/cart rules system. Clicking it will open a new form, with the following items:
- Name. Give the discount a short name. This will be public to the customer.
- Type. Choose the discount type: "percent", "amount" or "free shipping".
- Value. For the "percent" or "amount" types, set the value of the discount.
- Invoice. Select to which invoice from this order this discount should be applied. When there are is more than one invoice, you can check the box to apply the discount to all the invoices.
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In both of these cases, once your message is ready, click the "Send" button. Your customer will receive your message in their inbox (the one indicated in their account).
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- Access the "Orders History" section of his or her account.
- Select the order from which he wants to return an item.
- Select the product(s) that s/he wishes to return by checking the box next to its name(s).
- (optional) Add an explanation, in order for the shop team to understand why the customer wants to return this productsproduct.
Once the form is complete, the customer clicks on "Make an RMA slip", and the request is sent to you.
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- Their distinctive colors: existing status have colors that help quickly decide if there's an issue with the order or if it all goes well.
- Their icons.
- Their ties to two PrestaShop behaviors (more are available):
- Should the customer receive e-mail when the order gets this status?
- Does this status allow the customer to download and view a PDF version of the order's invoice?
- The name of their e-mail template: you can edit these templates, language by language, in the "Translations" page under the "Localization" tab. In the "Modify translations" section of the page, choose "E-mail template translations" in the drop-down menu, and then click on the flag of the language in which you wish to edit these templates.
- Their action icons: "edit" and "delete".
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