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Frequently Asked Questions

How do I install PrestaShop?

See the "Getting Started" guide.

Which are the data from my shop that the PrestaShop company has access to?

Here the answer in English and in French.

How can I modify the default theme or build a new theme?

See the Designer Guide.

How do I import product data from another application?

See the documentation on the Import tool.

How do I allow my server to generate friendly URLs?

See the documentation on the SEO & URLs preferences sub-tab, mainly the "URLs Setup" section; and the documentation on the Generators tools sub-tab, mainly the ".htaccess file generation" section.

How do I translate PrestaShop into my language?

See the documentation on the "Tools" tab "Languages" and "Translations" sub-tab.

How do I obtain process payment modules to be used with PrestaShop?

You can obtain all payments modules on PrestaShop's Add-Ons site.
Many payments modules for several banks and payments process are available. You will be able to accept credit card payments and payments in several times.

How do I add or change a currency?

See the documentation on the Payment tab and its subt-tabs, mainly the Currencies one.

What are the PrestaShop license restrictions, if any?

PrestaShop is issued under the Open Software License (OSL) v. 3.0.

How do I show advertisements to my PrestaShop online store?

See the documentation on the Google Adsense module.

Note that the Google Adsense module can be used to display ad code from any ad service, not just Google Adsense.

How do I activate the GD Library?

Here is the standard Windows instructions are:

  1. In the root directory of your PHP folder, open the php.ini file.
  2. Uncomment the extension=php_gd2.dll line (about half-way through the file, in the middle of a long list of extensions) by deleting the ; at the start of the line.
  3. Restart the PHP services.

How do I use PayPal with PrestaShop?

See the documentation for the "Payments" tab, mostly the "Installing a payment module" section, and the "Paypal" one (in the "Setting up a payment module" section).

How do I select which Featured Products are displayed on the Front Office homepage?

See the documentation for the "Default Category and Catalog Display" sub-tab of the "Catalog" tab.

How do I add and modify taxes in PrestaShop?

See the documentation for the Payments tab's Taxes sub-tab.

How do I upgrade to a new version of PrestaShop?

See the page on updating your version of PrestaShop.

How do modules work in PrestaShop?

See the "Modules" tab documentation.

How do I set up an RSS feed to show my links (e.g., to my blog) on the Front Office?

Install the RSS products feed module.

How do RMAs (Return Merchandise Authorizations) work in PrestaShop?

See the documentation for the Orders tab's Taxes sub-tab.

How do I edit text for "About us", "Delivery", "Legal notice" and "Conditions"?

In the back-office, navigate to "Tools" > "Translations", select "Front Office translations" from the drop-down list, then click the appropriate language flag. Scroll down the list to locate each section and supply your own information.

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