PrestaShop support

PrestaShop has since its beginning prided itself on being an easy-to-use e-commerce solution, enabling anyone to quickly start an online activity with the best tools ready at hand. This documentation should help you get the most of PrestaShop, but there are more resources which you can peruse of find help from.

Official website

The official online home of PrestaShop is at: http://www.prestashop.com/

This is the central place where all information about PrestaShop can be found.

In-line help

All the tab in the administration interface of PrestaShop have link to the in-line help, which is an online version of the core documentation. Clicking the "Help" link will open a pop-up window containing documentation for the current page.

If the documentation has been recently updated, then the button will display a little star.

PrestaShop documentation

The user guide that this chapter is a part of is not the only documentation available to users and professionals. We created other guides that should help you in your path towards completing your PrestaShop knowledge:

Getting Started: downloading and installing PrestaShop.
Updating PrestaShop: getting your PrestaShop installation up to date.
System Administrator Guide: how to best configure your server.
Developer Guide: discover how to write PrestaShop modules.
Designer Guide: learn how to create your own theme.
Seller Guide: tips and tricks on taking your first step in e-commerce.
Troubleshooting: answers to the must frequent issues.
Tutorials: articles on specific subjects.
FAQ: Frequently asked question – with answers!

Community support

PrestaShop has a strong and enthusiastic community of users, and they all gather on the community forums in order to exchange tips, tricks, best practices, and ask/answer questions. Diving into the forums is a great way to feel the power of the PrestaShop community.

The community forums can be accessed at: http://www.prestashop.com/

Paid support

PrestaShop provides paid support, ranging from one-time questions tickets to complete yearly support.

Reading discussion threads is open to all, and you will need to register in order to ask questions or gives answers.

Be mindful of the language you post: there are a variety of forums/communities for many languages.

Addons

Sometimes, finding help simply means find the right module for a given purpose, or the right theme for your shop. This is why we have set up the Addons website, where PrestaShop users can find hundreds of modules and themes, and buy them for a reasonable price – or even for free sometimes.

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