In case of issues

In some rare cases, some modules are not compatible with new version of PrestaShop. You should contact the company / person that provided you with this module to request a few code changes to bring it up to date.

Rolling back your database. (Only proceed to this step if you have no other way out)

If your update went bad and you do not see any other fix than to roll back to the previous version of your database, there are two mains way of doing so:

• Ask your hosting provider to restore the back up for you.
  Make sure to provide them with the latest backup that you have done during Step 1!

...or...

• Import your backed up data via phpMyAdmin
  This is typically done by the database tools provided to you by your hosting provider, most often phpMyAdmin.
  You will find the backup data under the /admin/backups folder.
  If the size of your database is too big, you might encounter an error message. If so, you might need to ask your hosting provider for help by changing the size of the database maximum upload.
  You can also download the database from within your back office. Visit "Tools" then "DBBackup". Select your latest database nackup and download it to your computer by clicking on it. It should typically take between 1 and 20 minutes to download.

Contact us

For any support request or help to setup your website, contact us and discover our yearly support offers.

Our support team is at your disposal for any technical detail pertaining to updating your shop to the latest PrestaShop version.

• By e-mail: [email protected]
• By phone: +33.1 40 18 30 04 (9 am – 6 pm Central European Time)
• http://support.prestashop.com
• And the ever-helping community forums