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- Title. The name of the contact: either a person's name, or the name of the service itself. You could also choose to use a phrase, such as "I have a problem with my order", "I want to return a product" or "I want to become a partner".
- E-mail address. The address can be the same as another contact. In fact, all contacts can share the same address if you don't really have a team – customers will never know, but having many contacts helps them trust your shop, as it means there are many people working for your shop.
- Save messages?. Indicate if the e-mail is to be saved in the "Customer Service" tool, or simply sent to the e-mail address. If disabled, PrestaShop will not help you handle customer service for this contact. This might be useful for "Partner e-mail", as you might not want your customer service employees to have access to these.
- Description. Make it short, no more than a single line, as it is displayed to the customer in the contact form.
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Social Titles
Previous versions of PrestaShop had hard-coded customer genders: a customer could only choose between "Mr.", "Ms." and "Miss".
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- Name. You can choose anything, from the very common ("Sir", "Lady", "Gentleman", ...) to the very unusual ("Jedi", "Magnificent One", "Money carrier"...). The important thing when departing from the commonly accepted "genders" titles is to reflect your shop's true identity.
- Type. Some names may apply to both male and female customers. Be sure to set that option to "Neutral" then.
- Image. A 16*16 image file representing the gendertitle. Classic gender symbol are the Mars and Venus one : ? and ?(♂ and ♀), but there are many other possibilities. PrestaShop enables you to characterize your creation with a unique image.
- Image width and Image height. PrestaShop works best with 16*16 image, and will resize your image if it bigger than that. You might feel necessary to use bigger images, and these two options enable you to set the exact size required by your image. If you enter "0", PrestaShop will simply use the original size.