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You can customize the invoice layout easily: the PDF template files are located in the |
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If you need to send the package to an address that is not already registered in PrestaShop, you must first create it. To do this, go to the "Customers" menu, open the "Addresses" page, and click the "Add new address" button. Do not forget to put the correct e-mail of the customer, as this is the way PrestaShop will know to associate that new address with your existing customer! Once done, go back to the order's page, and change the address using the drop-down list.
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In the "Products" section, at the bottom of the products listing, you have the "Add a new discount" button. This creates a simple discount, not as advanced as the vouchers/cart rules system but still useful.
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In the "New Message" section, on the right of the page, you can attach a comment on the order for your team.
You can also have this comment be sent to send this comment to the customer, in order to give him or her information concerning the order, a delay, a surprise, or keep him or her informed about offers and specials. This is a key point of customer relationship.
There are two links available:
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Choose a standard message. In case you are sending a message to the customer
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,
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you can select a pre-written message. Pre-written messages can be saved and used multiple times, saving you the hassle of writing them over and over again. If you would like to send one of these messages, select it from the drop-down list. You can then add further details to the pre-written message if needed.
You can create more pre-written messages using the tool in the "Order messages" page, under the "
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Customer service" menu.
Display to customer? This will determine whether the message is only visible to your team, or sent to the customer.
Message. In case you are using a pre-written message, it will display in the box. Otherwise, you can simply write your message there.
The message will be stored in the client's profile in your Customer Service database, which you can access either by going to the client's page, or to the Customer Service page. The message will also be sent to the client's e-mail address should you choose to.
Send message. Click this button to send your message to the customer or to save it for your team.
Show all messages. This link will take you to the "Customer service" page
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. This is fully explained in the "Managing the Customers Service" chapter of this guide
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