Table of content

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Frequently Asked Questions

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See the documentation on the Payment tab and its subt-tabs, mainly the Currencies one.

How do I

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See the documentation on the Google Adsense module.

Note that the Google Adsense module can be used to display ad code from any ad service, not just Google Adsense.

How do I activate the GD Library?

Here is the standard Windows instructions are:

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See the documentation for the Orders tab's Taxes Merchandise Returns sub-tab.

How do I edit text for "About us", "Delivery", "Legal notice" and "Conditions"?

In the back-office, navigate to "Tools" > "TranslationsCMS", and select "Front Office translations" from the drop-down list, then click the appropriate language flag. Scroll down the list to locate each section and supply your own information.the pages you want to edit.

What should I do if PrestaShop does not send me my new password?

The request to reset the password only works if the SMTP server has been configured so that PrestaShop is able to send emails.

Two solutions present themselves to you:

1. Configure the SMTP server to send emails.
   1. Get information for SMTP connection from your hosting provider.
   2. Go to your back office (either you or an administrator who can still log), "Preferences" tab, "E-Mails" subtab.
   3. Select the "Use my own SMTP settings." A form will appear: fill it with the information given by your host.
   4. Save your changes.
   5. Request a new password once again. You should receive it.
2. Follow these steps:
   1. Choose a new password. In our example, "$$$rabbit$159$$$".
   2. Using your FTP client, open the login.php file, located in your administration folder online.
      At the bottom of the file, add the following line:
      echo md5( PSQL( _COOKIE_KEY_ . 'newpassword' ) );
      So with our example password:
      echo md5( PSQL( _COOKIE_KEY_ . '$$$rabbit$159$$$' ) );
      Remember to put your own new password!
3. # Go to the login screen to the back-office, as if you wanted to log in, and copy the text that appears at the bottom of the page (eg.: a0ee884b507dd4624ce51968cfbb19a9)
4. # Go to the PrestaShop database, for example using phpMyAdmin. In the ps_employee table, replace the existing value in the passwd column for the employee of which you want to change the password with the value obtained in the previous step. Save your changes.
5. # You can now connect with the usual username and new password.