...
Profiles are ways for you to give more or less rights to your store's employees – because for example, a translator should not have access to the same areas than a salesman has.
To create new profiles, click the "Profiles" sub-tab. You arrive at a page summarizing will see a summary of all the profiles in your store, as shown in the screenshot below.
By default, four profiles are registered: "Administrator", "Logistician", "Translator" and "Salesman".
...
For this example we will create the profile "Preparer of Orders" by completing filling out the "Name" field. Once entered click "Save." It will then appear in the list of profiles.
We will now assign permissions to this new profile. To do this click the sub-tab "Permissions". A drop-down menu appears; by default, it displays rights for the Administrator profile ... (which cannot be changed), so you have to now must choose the profile you just created in the menu.
A list of 81 criteria appearswill appear.
For each of these criteria you have 5 options:
- View. Enable employee to Employee can only view information.
- Add. Enable employee the possibility to Employee can add new information.
- Edit. Enable employee the possibility to Employee can change information.
- Delete. Enable the employee to Employee can delete information.
- All. Enable all the above options for the current row.
At the top of each column, a checkbox makes it possible to have all the column's checkboxes checked at once. If you click on the All checkbox, all the checkboxes for all rows get every row will be checked. You can then uncheck selected rows rather spend than spending time checking each needed rows one by one.
...
Fill in all fields (first and last name, password, e-mail address, etc.), and at the bottom of the form select the profile for your employee.
This will then apply the permissions you previously configured.
Validate by clicking on "Save." Congratulations! You just created a new account that can be used by one of your employees.
When the employee logs in, only the tabs that have been configured as accessible to them will be displayed.
It is better to create an account for each of your employees. To do this, go to the tab "Employees".
Managing Tabs
You can create new tabs for other functions in your store. On the first page, you will see a list of all the tabs in your Back Office.
...
Click the arrows in order to change a tab or sub-tab's position.
Creating a New Tab
...
To facilitate communication with your clients, you can create multiple contact accounts. For example: customer service, technical support, sales department, etc. This feature allows your customers to directly contact the right person according to his their needs. To contact the appropriate division of your store, the customer clicks on the "contact" icon which is at the top of the page, or on the link "Contact Us" at the bottom of the page. He then arrives at the form below.
...
He is then asked to choose the service he wishes to contact, to indicate enter his email address and then complete the message. He can indicate which order he wants to discuss, and even which product from that order.
...
By clicking on the "Contacts" sub-tab, you can access the contact existing list already createdof contacts.
You can edit a couple options at the bottom of the page: whether the customer can attach a file to his message (this can be useful in case of bugs), and the default message (keep it simple, so that it can adapt to many situations, even if it needs a little editing for each case).
...
- Add a title/name for this contact.
- Indicate its Provide an e-mail address (it can be the same as another contact).
- Indicate if the e-mail is to be saved in the "Customer Service" tab (see below).
- Give Write a description. Make it short, as it is displayed to the customer in the contact form.
...
Handling Customer Service Messages
Each message is to can be handled through a PrestaShop's complete interface.
- You can forward the request to another shop employee, who will receive a notification.
- You can find the details from the request: name or customer, complete order details, and finally the message itself. Click "Reply to this message" in order to start the discussion (the form will display your default message, as set in the "Contacts" sub-tab).
- You can manage the request's status using the 4 buttons on the right: keep it unanswered, mark it as handled, and two "pending" statuses, for internal use.