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  • Managing Customers

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  • IMAP URL, IMAP port, IMAP user and IMAP password. Essential details to access the e-mail server using the IMAP protocol.
  • Delete message. If enabled, messages on the server will be deleted as soon as PrestaShop has retrieved them. Use with caution: this would make your messages unavailable to other e-mail clients.
  • /norsh. If enabled, the connection to your e-mail server will not pre-authenticated. Not recommended.
  • /ssl. If enabled, the connection to your e-mail server will not be encrypted. Not recommended.
  • /validate-cert. If enabled, PrestaShop will force the validation of the server's TLS/SSL certificate.
  • /novalidate-cert. If enabled, PrestaShop will never try to validate the server's TLS/SSL certificate. Essential for servers with self-signed certificates.
  • /tls. If enabled, PrestaShop will force use of StartTLS to encrypt the connection. Servers that do not support StartTLS will be rejected.
  • /notls. If enabled, PrestaShop will not use StartTLS to encrypt the session, even with servers that support it.

Contacts

To facilitate communication with your clients, you can create multiple contact accounts. For example: customer service, technical support, sales department, etc. This feature allows your customers to directly contact the right person according to their needs.

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